Processing Time: All orders are processed and shipped by UPS
prepaid only, directly from our factory in Dover NH USA, within 24 to 48 hours
NIST Calibration / Rechargeable Batteries: Allow an
additional 72 hours for items that contain rechargeable batteries or require
Expedited Orders: For questions concerning next day
shipments, please contact us at email@example.com
NOTE: Orders that are placed after 3pm are not guaranteed for overnight delivery. All orders are shipped from Dover NH (EST).
PO Boxes: Our shipping carrier is UPS. They do not ship to
PO Boxes. Please ensure that you have a physical address listed for your
shipping address. If a PO Box remains listed as the shipping address and the
order is processed, the customer is responsible for all UPS return shipping
fees back to the factory.
We do not mark-up freight or add handling charges. All ship weights are
typical. Dimensional weight may apply to product or shipment. These charges are
determined by third party software and may be subject to change.
Insurance: For all orders over $100 you will have the option to choose to ship the order insured or not insured. If you choose to not insure your order, AEMC is not responsible for lost or damage goods.
For Export Orders:
1. Customer is responsible for all Customs' import fees,
including duties and taxes.
2. Customer agrees to allow AEMC to perform all mandatory
filing with the US Census Bureau on his behalf for all orders over $2,500.00
per itemized Schedule B number.
3. Click here for our Export Management System.
Instruments is not responsible for miscalculation of shipping charges due to
integrated UPS software.
Instruments no es responsable en caso de error de cálculo de los gastos de
envío realizado automáticamente por el software integrado de UPS.
Contact us at firstname.lastname@example.org if you would like to
request shipping costs prior to placing your order.
For International Orders: Contact us at email@example.com to qualify for a discounted shipping rate.
AEMC MUST have a tax certificate submitted AND approved
before placing the order.
DO NOT COMPLETE YOUR ORDER BEFORE WE EMAIL YOU THE FINAL APPROVAL TO PROCEED.
Email your certificate to firstname.lastname@example.org. We will reply to you promptly once it has been approved.
this policy is not adhered to as specified, sales tax will be applied. Orders
will not be adjusted once they are processed.
Certificate Must State:
Seller name: Chauvin Arnoux, Inc. d.b.a. AEMC Instruments
Address: 15 Faraday Drive, Dover NH 03820
Pricing, availability and specifications are subject to
change at any time without notice. AEMC Instruments will not be held
responsible for typographical errors pertaining to pricing, availability and
specifications. AEMC Instruments reserves the right to cancel any order at any
All AEMC Storefront Promotional Codes must be entered upon
checkout at the time of purchase. Promotions will not be honored or credited to
the consumer after the order has been processed. All promotions are valid only
for purchases made on our AEMC Storefront. When stated, promotions are valid
only within the Continental USA.
All AEMC Instruments products carry a warranty against
defects of material and workmanship which develop under normal and proper use
within 1 to 3 years (depending on product). This warranty is void if the unit
has been tampered with, abused, or if the defect is related to service not
performed by AEMC Instruments. If a malfunction occurs within the warranty
period, AEMC Instruments will, at its option, repair or replace the faulty
material free of charge, provided we have your product registration on file.
NOTE: All refurbished products include a warranty period of 1 year only.
You can register your product at www.aemc.com/warranty.html.
REPAIR AND CALIBRATION
To ensure that your instrument complies with the factory
specifications, we recommend that the product be submitted to our factory
service center at one-year intervals for recalibration, or as required by other
Costs for repair, warranty repair, standard calibration, and
calibration traceable to N.I.S.T. (includes calibration certificate and
recorded calibration data) are available.
warranty repair, your product registration must be on file. If it is not, we will
require a dated proof of purchase.
All customers must call our Service Center for a Customer
Service Authorization Number (CSA#) before returning any instrument. This will
ensure that when your instrument arrives, it will be tracked and processed promptly.
Please write the CSA# on the outside of the shipping container.
Chauvin Arnoux, Inc. d.b.a. AEMC Instruments
15 Faraday Drive •
Dover, NH 03820
Phone: (800) 945-2362 or (603) 749-6434 (Ext. 360)
Or contact your authorized AEMC Instruments distributor.
All returns must be authorized. Items returned without prior
authorization will not be accepted. Contact email@example.com to
request a Return Material Authorization (RMA) form. Items returned to us must
be sent freight pre-paid and insured.
Product will be authorized for return within five (5) days
of the shipment receipt date if the equipment is still in new, re-sellable
condition with all the original parts and accessories. We reserve the right to
reject returns in which there is no original packaging, missing accessories,
damage or visible signs of use of the item. A refurbishing fee maybe applied if
item is not received in new condition. Special orders are non-returnable.
Unless otherwise specified, all materials appearing on this
site, including the text, site design, logos, graphics, icons, and images, as
well as the selection, assembly and arrangement thereof, are the sole property
of this Store., Copyright © 2014, ALL RIGHTS RESERVED. You may use the content of this site only for
the purpose of shopping on this site or placing an order on this site and for
no other purpose. No materials from this site may be copied, reproduced,
modified, republished, uploaded, posted, transmitted, or distributed in any
form or by any means without our prior written permission.