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Home > Policies, Terms and Conditions
 

Policies, Terms and Conditions

SHIPPING

Processing Time: All orders are processed and shipped by UPS prepaid only, directly from our factory in Dover NH USA, within 24 to 48 hours (EST).

NIST Calibration / Rechargeable Batteries: Allow an additional 72 hours for items that contain rechargeable batteries or require NIST calibration.

Expedited Orders: For questions concerning next day shipments, please contact us at storefront@aemc.com
NOTE: Orders that are placed after 3pm are not guaranteed for overnight delivery. All orders are shipped from Dover NH (EST).

PO Boxes: Our shipping carrier is UPS. They do not ship to PO Boxes. Please ensure that you have a physical address listed for your shipping address. If a PO Box remains listed as the shipping address and the order is processed, the customer is responsible for all UPS return shipping fees back to the factory.

Freight Charges: We do not mark-up freight or add handling charges. All ship weights are typical. Dimensional weight may apply to product or shipment. These charges are determined by third party software and may be subject to change.

Insurance: For all orders over $100 you will have the option to choose to ship the order insured or not insured. If you choose to not insure your order, AEMC is not responsible for lost or damage goods.

For Export Orders:

1. Customer is responsible for all Customs' import fees, including duties and taxes.
2. Customer agrees to allow AEMC to perform all mandatory filing with the US Census Bureau on his behalf for all orders over $2,500.00 per itemized Schedule B number.
3. Click here for our Export Management System.

NOTE: AEMC Instruments is not responsible for miscalculation of shipping charges due to integrated UPS software.

NOTA: AEMC Instruments no es responsable en caso de error de cálculo de los gastos de envío realizado automáticamente por el software integrado de UPS.

Contact us at storefront@aemc.com if you would like to request shipping costs prior to placing your order.

For International Orders: Contact us at export@aemc.com to qualify for a discounted shipping rate.


TAX EXEMPT

AEMC MUST have a tax certificate submitted AND approved before placing the order.

DO NOT COMPLETE YOUR ORDER BEFORE WE EMAIL YOU THE FINAL APPROVAL TO PROCEED.

BEFORE ORDERING:
Email your certificate to storefront@aemc.com. We will reply to you promptly once it has been approved.

IMPORTANT: If this policy is not adhered to as specified, sales tax will be applied. Orders will not be adjusted once they are processed.

Certificate Must State:
Seller name: Chauvin Arnoux, Inc. d.b.a. AEMC Instruments
Address: 15 Faraday Drive, Dover NH 03820


ORDERS

Pricing, availability and specifications are subject to change at any time without notice. AEMC Instruments will not be held responsible for typographical errors pertaining to pricing, availability and specifications. AEMC Instruments reserves the right to cancel any order at any time.


PROMOTIONS

All AEMC Storefront Promotional Codes must be entered upon checkout at the time of purchase. Promotions will not be honored or credited to the consumer after the order has been processed. All promotions are valid only for purchases made on our AEMC Storefront. When stated, promotions are valid only within the Continental USA.


WARRANTY

All AEMC Instruments products carry a warranty against defects of material and workmanship which develop under normal and proper use within 1 to 3 years (depending on product). This warranty is void if the unit has been tampered with, abused, or if the defect is related to service not performed by AEMC Instruments. If a malfunction occurs within the warranty period, AEMC Instruments will, at its option, repair or replace the faulty material free of charge, provided we have your product registration on file.

You can register your product at www.aemc.com/warranty.html.


REPAIR AND CALIBRATION

To ensure that your instrument complies with the factory specifications, we recommend that the product be submitted to our factory service center at one-year intervals for recalibration, or as required by other standards.

Costs for repair, warranty repair, standard calibration, and calibration traceable to N.I.S.T. (includes calibration certificate and recorded calibration data) are available.

NOTE: For warranty repair, your product registration must be on file. If it is not, we will require a dated proof of purchase.

All customers must call our Service Center for a Customer Service Authorization Number (CSA#) before returning any instrument. This will ensure that when your instrument arrives, it will be tracked and processed promptly. Please write the CSA# on the outside of the shipping container.

Ship To:
Chauvin Arnoux, Inc. d.b.a. AEMC Instruments
15 Faraday Drive Dover, NH 03820
Phone: (800) 945-2362 or (603) 749-6434 (Ext. 360)
repair@aemc.com

Or contact your authorized AEMC Instruments distributor.


RETURNS

All returns must be authorized. Items returned without prior authorization will not be accepted. Contact customerservice@aemc.com to request a Return Material Authorization (RMA) form. Items returned to us must be sent freight pre-paid and insured.

Product will be authorized for return within five (5) days of the shipment receipt date if the equipment is still in new, re-sellable condition with all the original parts and accessories. We reserve the right to reject returns in which there is no original packaging, missing accessories, damage or visible signs of use of the item. A refurbishing fee maybe applied if item is not received in new condition. Special orders are non-returnable.


COPYRIGHT        

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2014, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission.

Fuse - Set of 3, 0.63A, 1000V for Models 5212, 5215 & 5217 Fuse - Set of 3, 0.63A, 1000V for Models 5212, 5215 & 5217
$14.95
more details
Reflective Adhesive Tape for Models CA1725 & CA1727 Reflective Adhesive Tape for Models CA1725 & CA1727
$49.50
more details
Megohmmeter Calibration Checker Megohmmeter Calibration Checker
$99.00
more details

All orders are shipped directly from our factory in Dover NH (EST). NOTE: Orders that are placed after 3pm are not guaranteed for overnight delivery.

Click here to see our Policies

Click to see the UPS Transit Map

For all store order questions or concerns, please contact us at storefront@aemc.com


International Orders:
Contact export@aemc.com
to qualify for a
discounted shipping rate.

(Excludes Canada)

NOTE: Customer is responsible for all Customs' import fees, including duties and taxes.